Privacy Policy

Effective date: January 1, 2025

At The Audio Distillery (“we,” “us,” or “our”), your privacy matters. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or services, you agree to the practices described here.

1) What We Collect

  • Contact information you provide: name, company, email, phone, event details, and messages.
  • Order & rental details: items requested, dates, venues, logistics, billing preferences.
  • Technical data: IP address, device/browser type, pages visited, and cookies (see “Cookies & Analytics”).
  • Media you submit: reference images or specs relevant to quotes or production.

2) How We Use Information

  • Prepare quotes, manage rentals, deliveries, and on-site services.
  • Respond to inquiries and provide customer support.
  • Maintain site functionality, security, and fraud prevention.
  • Improve offerings (e.g., inventory planning, site UX) using aggregated insights.
  • Comply with laws, contracts, and insurance requirements.

3) We Do Not Share Contact Information Without Authorized Consent

We do not sell, rent, or share your contact information with third parties without your explicit, authorized consent. Limited exceptions apply:

  • Service providers under contract (e.g., couriers, payment processors, vetted subcontractors) who may only use data to perform work for us and must protect it.
  • Legal compliance & safety (e.g., subpoenas, court orders, preventing fraud, protecting rights, property, and safety).
  • Business transfers (e.g., merger or acquisition) where protections will continue or you’ll be notified of changes.

4) Cookies & Analytics

We use cookies and similar technologies to keep the site running smoothly and to understand aggregate usage. You can control cookies in your browser settings. If we use analytics or measurement tools, we configure them to respect applicable privacy controls and avoid collecting unnecessary personal data.

You may opt out of non-essential cookies using your browser or device controls.

5) Data Security

We employ reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is 100% secure, but we continually improve our controls.

6) Data Retention

We retain personal information only for as long as necessary to provide services, fulfill legal/insurance obligations, resolve disputes, and enforce agreements. When no longer needed, we securely delete or anonymize it.

7) Your Choices & Rights

  • Access/Update: Request a copy of your info or ask us to correct it.
  • Delete: Ask us to delete personal information where allowed by law.
  • Opt-out: You can opt out of non-essential communications at any time.

8) California Privacy Notice (CCPA/CPRA)

If you are a California resident, you have the rights to know, access, correct, delete, and limit the use/disclosure of your personal information, and to not be discriminated against for exercising these rights. We do not sell personal information and we do not share personal information for cross-context behavioral advertising. You may authorize an agent to submit requests on your behalf with proper verification.

9) Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child provided us information, contact us and we will delete it.

10) Third-Party Links

Our site may link to third-party websites or platforms (e.g., manufacturer pages). We are not responsible for their privacy practices. Review their policies before providing information.

11) How to Contact Us

For privacy questions or to exercise your rights, contact us:

12) Updates to This Policy

We may update this Privacy Policy from time to time. The “Effective date” above reflects the latest version. Significant changes will be communicated on this page.